Return to Help Index| Guarantees | |||
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We love happy, satisfied customers so you can rest assured that we stand behind our products! With great products, and fast, friendly service, it is our endeavor to make your shopping experience with us a positive one! But we all know that sometimes problems can occur and we want you to know that we are just a phone call or email away! Warranty Claims We guarantee all of our products to remain in usable quality under normal conditions for one full year (six months for face creams and body lotions) from the date that we shipped them. Please contact us within the above time frames if you wish to make a warranty claim! If your product is defective in any way, we will either replace it or issue an online store credit or refund. Please note that since we make small, homemade batches, color may vary from batch to batch and so your product may be just fine but please feel free to contact us with any concerns so we can determine if there is actually a problems and put your mind at rest! Returns Just not happy with your purchase? Return any unopened product and receive a full refund if sent back to us within 15 calendar days of the delivery date. Please contact us first for a Return Merchandise Authorization number that will need to appear on the outside of the box. Shipping Errors If you have any errors in your shipment, you will need to contact us within 15 calendar days of the delivery date and we will do everything we reasonably can do to correct the situation to your complete satisfaction. |
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| Low Price Guarantee | |||
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Our love of all things natural goes back a long way, starting with generations of family raised on farms. Following tradition and inclination, my family and I acquired a herd of dairy goats in 2000. With more milk than we could drink, we began experimenting with soap making. Our Bed & Breakfast was running at the time and we would do old-time activities with the guests, like milking the goats, playing old fashioned games, and...making soap. After one such activity, we were delighted to have the guests ask to purchase the soap. We were even more delighted the next year when returning guests asked for it again. We began making a supply to sell, based on customer requests. People found a positive effect from the soaps on skin conditions like dermatitis, eczema and psoriasis. Loving the idea that we could develop products that would help people to live comfortably in their skin, we began in earnest researching natural ingredients, aromatherapy, and herbology. I became an official soap maker and an accredited member of the Handcrafted Soap Maker's Guild.