|Shipping and Returns|
We ship all packages in Canada and the USA by Canada Post, Purolator (UPS delivery in the USA), and FedEx. Worldwide shipping by Canada Post only. The following minimum amounts for free shipping are after any discounts have been applied and before tax.
FREE SHIPPING IN CANADA FOR ORDERS OF $125 OR MORE
FREE SHIPPING TO USA FOR ORDERS OF $150 OR MORE
Shipping fees for orders below the minimum amounts are as follows:
PEI, NS, NB - $15 flat rate.
Rest of Canada - $20 flat rate.
United States - $25 flat rate.
We of are currently shipping most packages within 2-5 business days (excluding weekends) after receiving the order for all in-stock items. The moment your order has been shipped, you will automatically be sent an email with a tracking number link. Please note that en route tracking is only available within Canada and for most shipments to the USA. As the shipping deadlines for Christmas approach (see below), we will increasingly be processing orders as soon as the same or next day if necessary in order to ensure delivery by December 24th. If you ever need to receive your order by a specific date, whether during the holiday season or not, simply let us know in the Order Comments section when completing your online order. We read those comments almost as soon as the orders come in and we will make sure it is shipped out on time so that it can arrive on or before the requested date based on the couriers estimated delivery date for your address. If we think there will be any problem with your package arriving by your requested date, we will contact you to see if a faster shipping option would be suitable.
CHRISTMAS SHIPPING DEADLINES
Due to Canada Post presently facing an unprecedented backlog, which they are now reporting will last into January, we will be shipping every order we reasonably and economically can within Canada and the USA using Purolator Courier (delivered by UPS in the USA) from December 4th until December 31st at no extra cost. Orders going to PO Boxes in both Canada and the USA, and orders going to any of Canada's three northern territories as well as some remote or extremely rural areas of Canada and the USA will still need to be shipped using Canada Post.
PEI NB NS - Order by December 17th for guaranteed* delivery by December 24th
ON QC NL - Order by December 13th for guaranteed* delivery by December 24th
MB SK AB BC - Order by December 12th for guaranteed* delivery by December 24th
USA (Eastern & Central Time Zones only) - Order by December 12th for guaranteed* deliver by December 24th
USA (Other Time Zones) - Order by December 10th for guaranteed* deliver by December 24th
*Guaranteed by Courier on the day of shipment. Neither we nor the couriers we use are responsible for circumstances beyond our control such as extreme weather delays or USA customs delays etc.