Shipping Information
All prices on our website are in Canadian Dollars. We ship all packages in Canada and the USA by Canada Post and Purolator (UPS delivery in the USA). Choice of couriers is at our discretion. The following minimum amounts for free shipping are after any discounts have been applied and before tax.

FREE SHIPPING IN CANADA FOR ALL ORDERS - Until March 31st
FREE SHIPPING TO CONTIGOUS USA FOR ALL ORDERS - Until March 31st

Shipping fees for orders below the minimum amounts are as follows:

PEI, NS, NB - Free Until March 31st (Regularly $15 flat rate)
Rest of Canada - Free Until March 31st (Regularly $20 flat rate)
Contiguous United States - Free Until March 31st (Regularly $25 flat rate)

Conditions for Free Shipping Promotion
A maximum of one order per person for shipment within Canada or the contiguous USA will be accepted during this promotion. Multiple orders from the same household will not be accepted, even if they are being shipped to different addresses. The free shipping promotion does not cover fees associated with our optional shipping services, such as signature required on delivery or COD (Cash on Delivery). This special free shipping offer is designed to ensure everyone has the opportunity to economically order our products. While we encourage all of our customers to take advantage of this promotion and place an order, even for small amounts, we reserve the right to cancel, limit, or modify the promotion at any time, at our sole discretion, either in whole or for individual cases, to prevent misuse. To ensure equitable access for all customers and maintain operational efficiency, we reserve the right, at our sole discretion, to cancel and issue refunds for purchases if their value is less than the cost of shipping. This measure is in place to preserve the integrity of our promotion. This offer expires March 31st, 2024, at 11:59 p.m. PST and may be briefly extended at our sole discretion. Available for new online, telephone, or in-store purchases.

Shipping Times
We typically ship most packages within 2-5 business days (excluding weekends and statutory holidays) after receiving the order for all in-stock items. The moment your order has been shipped, you will automatically be sent an email with a tracking number link. Please note that en route tracking is only available within Canada and for most shipments to the USA. If you need to receive your order by a specific date, simply let us know in the Order Comments section when completing your online order. We read those comments almost as soon as the orders come in and we will make sure it is shipped out on time so that it can arrive on or before the requested date based on the couriers estimated delivery date for your address. If we think there will be any problem with your package arriving by your requested date, we will contact you to see if a faster shipping option would be suitable. Please note that orders received a few days prior to statutory holiday (Canada Day, Labour Day, Thanksgiving, etc.) may take an extra 1-3 business days (excluding weekends and statutory holidays) for an order to be shipped due to the shorter work week and quite often busier than usual environment in our walk-in retail store.

Credit Card Charges
Credit cards submitted by a customer for a requested online purchase are automatically charged in Canadian Dollars for the full amount the moment an order has been placed. With the exception of special custom orders, prior to a requested online purchase leaving with the courier, customers can request an order be cancelled for a full refund OR be changed with any difference in cost being refunded or charged as applicable. In the event a request to change or cancel an order has been sent, please allow 48-hours (excluding weekends and statutory holidays) for a response. If you would prefer your card to be charged at the time your requested online purchase is ready to be shipped and not charged immediately when you place your order, please contact us by telephone to place your order and request your card not be charged immediately.

Delivery Times
Both of our main couriers, Canada Post and Purolator Courier, have suspended all delivery time guarantees. As a result, we regret that we can no longer offer delivery guarantees. We ask for your understanding, patience, and kindness during these difficult and challenging times. Please click on Canada Post or Purolator Courier for updates on our courier's delivery time guarantees.

Canada Post
Purolator Courier